Return Policy

At AdjustaSteel, we only sell brand new shower screen hardware and accessories. To protect product quality and safety for all customers, we have a strict returns policy that applies to all purchases.

Returns for Change of Mind or Incorrect Purchase

We accept returns within 10 days of purchase for items that are:

• brand new
• unused and uninstalled
• unopened
• in original, undamaged packaging
• in resellable condition

Because we only sell brand new items, any product that has been opened, installed, handled, or used in any way is considered a second-hand item and cannot be returned or refunded.

This includes items that show signs of:

• installation or fitting
• scratches, tool marks, or damage
• missing or damaged packaging
• missing parts, fixings, or accessories

These items cannot be resold as new and are therefore not eligible for return or refund.

Faulty or Defective Items

If an item is faulty, damaged, or not functioning as intended, we are more than happy to assist.

Under Australian Consumer Law, you are entitled to a remedy if a product has a major or minor fault. Where a product is confirmed to be faulty, we will:

• offer an exchange for the same or equivalent item; or
• provide a store credit if a replacement is not available.

Faulty items should be reported within 10 days of receiving your order wherever possible. Items reported outside this period may still be assessed, but remedies may be limited to exchange or store credit at our discretion.

Items Not Eligible for Return

The following items are not eligible for return or refund, except where required by Australian Consumer Law:

• opened or used items
• installed or attempted-to-be-installed hardware
• items with visible handling or installation marks
• items without original packaging
• custom-cut glass or made-to-order products
• clearance or discontinued items

Return Shipping

Return shipping costs are the responsibility of the customer for change-of-mind or incorrect purchase returns.

If an item is confirmed to be faulty under Australian Consumer Law, reasonable return shipping costs may be reimbursed or a prepaid return method may be provided.

Refunds, Exchanges and Store Credit

All returned items are inspected upon arrival. Refunds or credits are only approved where the item is confirmed to be:

• brand new
• unused and uninstalled
• unopened (where applicable)
• in original, resellable condition

Where approved, refunds are processed to the original payment method.

Items returned outside the 10-day return period, or where agreed in advance, may be eligible for exchange or store credit only, not a cash refund.

How to Request a Return

To request a return, exchange, or assessment for a faulty item, please contact us with:

• your full name and contact details
• your order number
• the item you wish to return
• clear photos of the item and its packaging
• a brief description of the issue

Email: adjustasteel@gmail.com

Australian Consumer Law

This policy operates in addition to your rights under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict, or modify any rights or guarantees you may have under Australian law.

Where there is a conflict between this policy and your rights under Australian Consumer Law, your statutory rights will apply.

If you have any questions about our returns policy, please contact us before placing your order.